Return and Refund Policy
At Subh Shopping, we aim to provide high-quality products and a reliable shopping experience. This Return and Refund Policy explains the conditions under which cancellations, returns, exchanges, and refunds may be accepted.
Return eligibility and applicable conditions may vary by product. Customers are requested to review the return information mentioned on the respective product page before placing an order.
1. Cancellation Policy
Orders may be cancelled only before they are shipped or dispatched.
Once an order has been shipped, cancellation through the website will no longer be available. Any return request after dispatch will be subject to the eligibility and conditions applicable to the respective product.
2. Return Eligibility
Returns and exchanges are available only for eligible products.
The applicable return period and conditions, where available, will be mentioned on the respective product page.
To qualify for a return:
• The return request must be submitted within the applicable return period stated for the product.
• The product must be unused, unwashed, unaltered, and in the same condition in which it was delivered.
• The product must be returned with its original packaging, tags, accessories, and other items supplied with the order.
• A valid order confirmation or proof of purchase must be provided.
• Products showing signs of use, customer-caused damage, improper handling, alteration, or missing components may not be accepted.
All returned products are subject to inspection before a return, exchange, or refund is approved.
3. Non-Returnable and Non-Refundable Products
The following products may not be eligible for return, exchange, or refund:
• Customized, personalized, or made-to-order products.
• Products specifically identified as non-returnable on their respective product pages.
• Products returned without their original packaging, tags, accessories, or components.
• Products that have been used, washed, altered, damaged, or improperly handled after delivery.
• Return requests submitted outside the applicable return period.
Where specific return conditions are stated on a product page, those conditions will apply to that product.
4. Refund Policy
Once an eligible returned product is received, it will be inspected to confirm whether it meets the applicable return conditions.
Customers will be informed after the review regarding the approval or rejection of the refund request.
Refund Eligibility
A refund may be approved when:
• The product is eligible for return.
• The return request has been submitted within the applicable return period.
• The product satisfies the required return conditions.
• The returned product has been received and successfully inspected.
For products received in a damaged, defective, or incorrect condition, customers should contact Subh Shopping as soon as possible through the support details available on the website. Supporting photographs, videos, order information, or other details may be requested to review the issue.
5. Refund Method
For prepaid orders, approved refunds will generally be credited to the original payment method used for the purchase.
For Cash on Delivery orders, where applicable, customers may be asked to provide suitable bank account or UPI details so that the approved refund can be processed.
6. Refund Processing
Approved refunds will be initiated after the returned product has been received, inspected, and approved.
The time required for the refunded amount to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, UPI provider, or other payment service involved.
Subh Shopping does not guarantee the processing time taken by third-party financial institutions after a refund has been initiated.
7. Shipping Charges and Refund Deductions
Original shipping or delivery charges, where applicable, may be non-refundable when an eligible product is returned for reasons not attributable to Subh Shopping.
If an eligible return is accepted because the customer received an incorrect, damaged, or defective product due to an error attributable to Subh Shopping, applicable standard shipping charges will not normally be deducted from the approved refund.
Any return or exchange charges applicable to a particular request will be communicated to the customer before the return is processed.
8. Return Shipping
If an eligible return relates to an incorrect, damaged, or defective product received from Subh Shopping, reverse pickup may be arranged where logistics services are available.
If reverse pickup is unavailable, the customer may be requested to self-ship the product according to the instructions provided by our customer support team.
For other eligible returns, return shipping charges may be the responsibility of the customer.
Customers who self-ship a return should retain the courier receipt and tracking details until the return process is completed.
9. Exchange and Replacement Policy
For eligible products, customers may request an exchange or replacement according to the conditions stated on the respective product page.
If an incorrect, damaged, or defective product is received, a replacement may be offered subject to product availability and verification of the request.
If an appropriate replacement is unavailable, an eligible refund may be considered in accordance with this policy.
10. Important Notes for Returns
• Products must remain unused, unwashed, and in their original condition.
• Original packaging, tags, accessories, and accompanying items should be retained.
• Customized or personalized products may not be eligible for return unless specifically stated otherwise.
• Requests submitted outside the applicable return conditions may not be accepted.
• Customers should check the applicable return terms on the respective product page before purchasing.
• Refunds are considered only after the returned product has been received, inspected, and approved.
11. Need Help?
For cancellation, return, exchange, or refund-related assistance, customers may contact Subh Shopping using the customer support details provided on the website.
One additional change should be made separately across the product pages, Merchant Center feed, and Google Ads: remove statements such as “get results in 7 days,” “works within 3 days,” “guaranteed benefits,” “brings wealth quickly,” “removes problems within X days,” or similar claims. Keep descriptions factual, for example: “traditionally associated with…”, “used in devotional practices…”, or “commonly kept for worship and spiritual purposes.” This better matches the requested “non-guaranteed devotional descriptions” approach.